Workflow|One - Document Management

Your billing statements are critical customer communications. They should present a consistent corporate identity and enhance your company image. If your statements are making the wrong statement, WorkflowOne’s Custom Design and Programming is the solution you’re looking for.

We start by analyzing your current processes and defining your business objectives. We collect samples of your current statements, and we interview key players in the process. Once we’ve collected and analyzed all of the data, we’ll work together to develop and implement strategies that can improve your billing process.

In addition to redesigning your process, we’ll also help you redesign your actual bill. From the color and stock of the paper you choose to the envelopes you mail them in, every detail is taken into account. Our goal is to create more than a statement…we strive to create an image-conscious, brand-consistent, effective communication tool that strikes the perfect balance of achieving your billing goals while keeping printing, postage and other costs to a minimum.

So how will you know if your new statements are effective? At WorkflowOne, the measuring and reporting of results is always part of the solution. An effective document that is clear, concise and easily understood should reduce calls to your help center and lead to quicker payment times. Not only will you gain an increased cash flow, you’ll also increase customer satisfaction. And at WorkflowOne, that’s the bottom line. After all, we are the industry leader in customer satisfaction.