Workflow|One - Document Management

WorkflowOne’s Customer Service Repository gives you the ability to digitally archive, retrieve and distribute critical customer communications. We take the same file used to print documents on paper and we store it instead, giving you the ability to retrieve an exact replica of the print-ready file, online or using your intranet, anytime you need it, 24/7.

And because our Customer Service Repository is an outsourced solution, there’s no software to buy or manage and no demands on your IT staff. With all of your customer transactional data available at the click of a mouse, you can accurately solve customer inquiries instantly with real-time document review. Your staff will enjoy increased productivity as you eliminate unnecessary follow-up phone calls, and you’ll enjoy a higher rate of customer satisfaction and loyalty. It all adds up to a better cash flow, shorter outstanding payment times and increased customer retention. And that’s not all…just look at all the benefits you’ll reap with a centralized Customer Service Repository:

Eliminate capital investments
Deliver faster responses to customer queries
Reduce or eliminate costs for paper and printing, microfilm, retrieval, reprinting, storage and data entry
Increased efficiency
Reusable, exportable reporting data
Disaster recovery and security measures
Single source solution for housing all customer information provides quick access
Allows for simultaneous viewing of reports
Prevents misfiled/lost documents

Not only will you see immediate results through faster information retrieval and increased efficiency, you’ll be positioning your company for future growth. Our Customer Service Repository is replete with profiling features that allow you to create compelling, customized messages for specific segments of your database. With this kind of information at your fingertips, the possibilities for your business are boundless. It’s no wonder that with solutions like this, WorkflowOne was voted World Class in Impact on Business Performance. Discover the impact our Customer Service Repository can make on your business.