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Customer Communications Management Solution

Transforming Messages

Cut through the clutter. Create and deliver consistent, dynamic and relevant communications at any branded touch point. Elevate the conversation with customers.

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More than a Statement

Go beyond process improvement

Statements, bills and notifications can be so much more than a requirement or method to “collect the cash.” Better serve clients with relevant marketing and easy to understand document designs. The Washington Post, a world-class news company, delivers content through multiple platforms. We helped with:
  • Increased customer satisfaction
  • Quick, efficient transition from vendors
  • Printing and postage savings
  • Improved document management
  • Streamlined data processing

Download the Case Study to See How the Washington Post Enhanced Billing

Power of Strategy

Make every touch point count

An important step in transforming critical communications into tools for improving customer loyalty and growing revenue is to develop an overall strategy across customer touch points. This strategy should consider the design and layout of documents, integration of dynamic messaging, including marketing messages, and delivery of consistent content across print and electronic channels. Collecting and evaluating information to confirm receipt of communications and customer satisfaction is also key to a successful program.

Read This Statements and Bills White Paper about Delivering First Class Service

Select A Qualified Partner

Experienced Team, Robust Resources

A customer communications partner brings experience across industries, a rich toolset, communication design services, the latest print capabilities and the ability to deliver messages via customer preference. This partner is Taylor Communications. We provide better resource utilization, increased cash flow, improved revenue growth and greater customer loyalty by transforming customer communication management into easy to understand, effective tools to improve response and grow businesses.

View the Case Study to Learn How Redesigned Statements Enhance a Bank’s Image and Productivity

Customer Communications Solution


  • Integrated marketing
  • Dynamic messaging
  • Advanced security
  • Highly visual impact with full color
  • Experienced team of experts
  • Multi-site production


  • Improved cash flow
  • More opportunities for revenue growth
  • Reduced risk
  • Increased customer satisfaction
  • Better use of resources
  • Efficient program execution

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View, design, archive, and deliver communications online with a secure, self-service portal that requires no support from IT department.
Data Privacy and Security

Data Privacy and Security

PCI compliance and SSAE 16 certification validates security and business continuity.

Direct Mail

Send a postcard, a 3-dimensional campaign or a sophisticated cross-channel direct marketing campaign. Our proven strategies and approaches achieve direct marketing goals.


Launch emails, enable sales teams or develop sophisticated cross-channel marketing campaigns, we offer full end-to-end support to meet email marketing needs.
Digital Production

Digital Production

Combine print and mail capabilities with electronic distribution of critical communications to ensure relevance to their audience — engage customers in the way they prefer.


Single source for customer interactions from creating, producing, processing, printing, mailing, transmitting and fulfilling any type of printed or electronic document.

SMARTworks Content Distribution Platform

SMARTworks Content Distribution Platform

Access, personalize and deliver content locally, while providing flexibility, security and data for community users.
Direct Marketing

Direct Marketing

Unleash the power of a single source that brings together the marketing technology and direct marketing services to orchestrate integrated, cross-channel marketing campaigns.