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Healthcare Technology

Improve Outcomes

Enhance operational efficiency and patient engagement with a suite of products and services that standardize, manage and automate critical workflows and information sharing across the continuum of care.

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The Paper Problem

Navigate the Hybrid State

Over the past decade, electronic health records (EHR) have automated many of the provider-based transactions within the acute care setting. However, even in the most advanced EHR deployments, 25-30% of workflow and content remains unstructured and in a paper state. Address the “paper problem” to:

  • Eliminate paper and standardize documentation
  • Improve Patient Access
  • Maximize IT investments
  • Prepare for business continuity for downtime

See How to Develop a Paper Migration Roadmap

Missing Consent Forms

Avoid Operating Room Delays

According to the Missing Consent Forms in the Preoperative Area report, of 137 patients seen in the preoperative area, 66% were missing consent forms at the time of surgery. Missing consent forms are the most frequent causes for Operating Room delays and have varied effects on:

  • Patient care
  • Faculty satisfaction
  • Resident workflow
  • Patient experience
  • Hospital productivity

Increase Patient Satisfaction with SMARTworks® iMedConsent™

Post-Encounter Follow-Up

Elevate the Conversation

According to the Joint Commission, 80% of adverse events are a result of a breakdown in communication somewhere along the continuum of care. Effective follow-up communication to discharged patients can help to mitigate the risk of these communication breakdowns. Improve care and communication by:

  • Automating follow-up communication
  • Electronically assessing patient wellbeing and satisfaction
  • Responding immediately to reported issues

Learn More about Redefining the Patient Experience

Healthcare Technology


  • eForms automation services
  • Forms on Demand library
  • Automated patient admission kits and identification
  • Electronic capture of patient IDs, documents and signatures
  • Procedure-specific consent and discharge instructions
  • Patient Access Solutions
  • Medication history creation
  • Downtime applications


  • Help achieve Meaningful Use requirements
  • Enhance return on EMR investments
  • Standardize documentation processes
  • Enhance patient engagement and safety
  • Mitigate risks and adverse drug events
  • Reduce registration-related claims
  • Improve reimbursements
  • Lower administrative costs

“Each patient visit requires approximately 10-13 pieces of paper. And, 1000s of tons of paper are still consumed by the healthcare industry each year causing storage and environmental harm.”